Responsible Gaming at 38bd

Our Commitment to Safe Play

38bd was built on the belief that online gaming — whether you are placing a bet on a Bangladesh Premier League cricket match, spinning a slot from Pragmatic Play, or joining a live dealer table through Evolution Gaming — should be an enjoyable, controlled leisure activity. It should never become a compulsion, a financial burden, or a source of distress for you or your family.

We take our duty of care seriously. That means building responsible gaming protections directly into the 38bd Platform rather than treating them as an afterthought. Every registered player in Bangladesh has access to the full suite of tools described on this page from the moment they create an account. No special requests are needed to activate deposit limits or cooling-off periods — they are part of your standard account dashboard.

38bd also monitors aggregate player behaviour patterns to identify accounts that may be showing early signs of problem gambling. Where our team identifies such patterns, we may proactively reach out to the player, offer responsible gaming resources, or temporarily restrict account activity — always with the player's long-term wellbeing as the priority. We would rather lose a customer than contribute to gambling harm.

18+ Age Restriction and Verification

Access to the 38bd Platform is strictly limited to individuals who are 18 years of age or older. This is not a guideline — it is a firm requirement, and 38bd enforces it through a mandatory KYC (Know Your Customer) identity verification process for every registered account.

During the verification process, you will be required to submit a valid government-issued photo ID (National ID card, passport, or driving licence) that clearly shows your full name and date of birth. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended and any funds returned to the original payment method.

If you are a parent or guardian and suspect that a minor in your household has accessed or attempted to access the 38bd Platform, please contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate action, including permanent account closure if necessary.

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. It does not discriminate — it can affect players of any background, income level, or gaming experience. Understanding the warning signs early is the most important step toward regaining control.

The following are recognised indicators that gambling may be negatively affecting your life or the life of someone you know:

• Spending more than you can afford: Regularly depositing money that was intended for rent, bills, food, or other essential expenses at 38bd or any other platform;
• Chasing losses: Increasing your bet sizes or making additional deposits specifically to try to win back money you have already lost — a pattern that almost always leads to greater losses;
• Preoccupation with gambling: Thinking about gambling constantly, planning your next session, or feeling restless and irritable when you are unable to play;
• Neglecting responsibilities: Missing work, university, family commitments, or social obligations because of time spent gambling or recovering from gambling-related stress;
• Secrecy and dishonesty: Hiding your gambling activity from family and friends, lying about how much time or money you spend, or feeling shame or guilt after a session;
• Borrowing to gamble: Taking loans, borrowing money from family members, or using credit to fund gambling activity;
• Failed attempts to stop: Repeatedly trying to cut down or stop gambling but finding yourself unable to follow through;
• Gambling to escape: Using gambling as a primary way to cope with stress, anxiety, depression, loneliness, or other emotional difficulties.

If you recognise three or more of these signs in yourself, we strongly encourage you to make use of the tools described in the sections below, or to speak with a professional counsellor. Acknowledging the problem is a significant act of courage — not a weakness.

Self-Assessment Questions

The following questions are adapted from widely used responsible gaming screening frameworks. Answer them honestly — your responses are for your benefit only. If you answer "yes" to several of these questions, it may be time to use the control tools available on your 38bd account or to reach out for support.

Tools to Stay in Control

38bd provides a comprehensive set of responsible gaming tools that every player can access directly from their account settings panel. These tools are designed to help you set clear boundaries before a session begins — not after the damage is done. Here is how each tool works in practice.

Self-Exclusion at 38bd

Self-exclusion is a formal, binding commitment to take an extended break from the 38bd Platform. Unlike a cooling-off period, self-exclusion is designed for players who feel they need a more serious, longer-term intervention. During a self-exclusion period, your account is fully locked, all marketing communications are permanently stopped, and any pending promotional bonuses are forfeited.

38bd offers self-exclusion periods of 3 months, 6 months, 12 months, or permanent exclusion. To request self-exclusion, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion period. Your account will be locked within 24 hours of your request being received and confirmed.

After a non-permanent self-exclusion period expires, your account does not reopen automatically. You must contact [email protected] to formally request reactivation, and there is a mandatory 7-day reflection period before reactivation is processed. This gives you a final opportunity to reconsider before returning to the Platform.

Players who opt for permanent self-exclusion will never be contacted by 38bd again for marketing purposes. Their account data is retained only for the minimum period required by applicable financial regulations, after which it is permanently deleted in accordance with our Privacy Policy.

Protecting Minors

38bd maintains a zero-tolerance policy toward underage gambling. Every new account registration triggers an age verification check, and accounts are not permitted to deposit or wager until identity and age have been confirmed. This process is applied consistently to all players, regardless of the payment method used.

If you share a device with children or teenagers, we recommend taking the following practical steps to prevent accidental or intentional access to the 38bd Platform or any other gambling site:

• Log out completely after every 38bd session and never save your login credentials in a shared browser;
• Enable parental controls on shared smartphones, tablets, and computers using built-in OS features or dedicated parental control apps;
• Keep your 38bd password private — do not share it with anyone, including older teenagers;
• Monitor bank statements linked to bKash, Nagad, or Rocket accounts to identify any unfamiliar transactions that might indicate unauthorised platform access;
• Have open conversations with children and teenagers in your household about the risks of gambling and the legal age restriction that applies to all gambling platforms in Bangladesh.

If you discover that a minor has accessed the 38bd Platform using your account or by creating their own account, contact us immediately at [email protected]. We will act swiftly to investigate, close the account, and return any funds.

Getting Help and Support

Reaching out for help is the most important step a person struggling with problem gambling can take. 38bd encourages every player who is concerned about their gambling behaviour — or the behaviour of someone they care about — to seek support without delay. Problem gambling is a recognised health condition, and effective help is available.

Our responsible gaming support team is available via email and can provide information about account restrictions, self-exclusion, and referrals to professional counselling resources. We treat every enquiry with complete confidentiality and without judgment.

38bd is fully committed to maintaining a gaming environment where entertainment and safety go hand in hand. We regularly review our responsible gaming policies and tools to ensure they reflect current best practices. If you have suggestions for how we can improve our responsible gaming programme, please share them with us at [email protected] — we genuinely welcome your feedback.